Refund policy

Returns & Exchanges
We accept returns of unworn, unwashed merchandise within 14 days of delivery. Return items in their original condition, with all tags and hygienic liners attached.

For hygiene reasons, we cannot accept items that have been worn, washed, altered, stained, damaged, or returned without the hygienic liner. Items marked final sale are not eligible for return or exchange.

Once we approve your return, we’ll email you a return shipping label. We'll deduct the label cost from your refund unless the item arrived damaged or incorrect.

Once we receive and inspect your return, we will notify you of its approval status. We will issue approved refunds to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

To request a return, contact ellenyabrito@britokinis.com with your order number. Approved returns must be mailed to the address supplied in your return instructions. Please do not send items back without authorization.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can also take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ellenyabrito@britokinis.com.